Exchange and Return Policy
The exchange and return policy applies to products received by the customer from Modern Steel World Factory. Exchange and return requests are subject to the following conditions:
The customer must retain the signed delivery receipt after verifying that the product is free of defects.
The customer has the right to request a return or exchange within 5 days of receipt, provided that the product packaging is undamaged and all accessories are intact, and that all other conditions stipulated in this policy are met.
The store accepts returns or exchanges at the customer's request, provided the following conditions are met:
The customer has not used the products or derived any benefit from them.
The products are undamaged and free of defects after being received from the shipping company.
The product packaging is undamaged, and all accessories are free.
The customer must retain the sales invoice and submit it to the shipping company or to the store's premises.
In the event of manufacturing defects in the product that cannot be fully repaired. • If products are manufactured, modified, or prepared according to specifications provided by the customer and the execution is based upon those specifications, they can only be returned if they do not conform to the required specifications or have manufacturing defects.
• The store accepts returns or exchanges for reasons related to the products themselves in the following cases:
• Products do not conform to the specifications advertised in the store.
• Products received that are defective or have a malfunction due to the product itself, and not due to customer misuse, and which cannot be fully repaired.
• Products from "Modern Steel World Factory for Industry" are not accepted for return or exchange in the following cases:
• Return or exchange requests submitted more than 7 days after the product receipt date (if the product requires installation, returns are processed according to the factory's policies within 7 days from the installation date).
• Products that have been used, installed, damaged, or are not in the condition in which the customer received them.
• Products that have been installed at the customer's site and cannot be returned to their original pre-sale condition. • If the return or exchange is due to a product defect, the store will inspect the product. If the defect is confirmed to be due to the product, the store will bear the shipping, return, and exchange costs.
• If the return or exchange is due to a reason attributable to the customer and not a product defect, the customer will bear all return, shipping, and exchange costs.
• If the product is found to have no manufacturing defect, the manufacturer has the right to refuse the return request. If the customer refuses to accept the returned product, ownership reverts to the manufacturer 15 days after the customer's refusal.
• If the product exchange request is accepted, and the customer refuses to accept the replacement products, ownership reverts to the manufacturer 15 days after the customer's refusal.
• If the return request is accepted, the store will refund the product price to the customer within 7 business days of the return request being accepted. • In the event of an exchange request being accepted, the price difference between the exchanged product and the selected new product will be considered. If the selected new product is cheaper than the exchanged product, the store will refund the price difference within 7 business days. However, if the selected new product is more expensive than the exchanged product, the customer must pay the price difference to the store using the approved payment methods.
• In the event of a return request due to non-defective reasons or non-receipt of the product after taking advantage of the free shipping offer, the customer will bear all shipping costs, including the free shipping cost to the customer and the return shipping cost, as shown on the store's shipping statement and invoice.
• The manufacturer reserves the right to refuse an exchange or return request if the terms of the policy are not met.
• For refunds paid via Visa or Mastercard, a 2.75% fee will be deducted, and for refunds paid via Mada card, a 1% fee will be deducted from the refunded amount to cover bank transaction fees. · The Modern Steel World Factory Store has the right to cancel any customer's order in the event of a malfunction on the website, an error in the stated price, or the product running out of stock. The money will be refunded to the customer's card, and the customer has no right to demand that the product be provided.